AI Assistant · Omsun AI Assistant
Refunds & cancellation
This policy applies to paid AI Assistant subscriptions sold by Omsun AI Assistant on https://ai-assistant.omsun.org. AI Assistant is a digital software subscription. We do not sell physical goods.
What you are buying
Pro is access to paid software features (for example additional monitored conversations and per-chat automation). Access starts as soon as payment is confirmed. Prices are in US dollars (USD): Pro Monthly is $20 USD per month; Pro Annual is $200 USD per year. The Free plan has no charge.
Cancellation policy
- You may cancel Pro at any time.
- Open the web app → Billing → Manage Subscription (Stripe Customer Portal), or email us if you cannot access Billing.
- After you cancel, we do not charge you again. You keep Pro until the end of the current paid period.
- Canceling does not by itself delete your account or disconnect Telegram.
Refund policy
Subscriptions are billed in advance. Unused time is not automatically refunded when you cancel at period end.
- If you are unhappy with your first paid charge, email [email protected] within 14 days of that charge and we will review a refund of that first payment.
- Later billing periods are not refunded except where we are required to do so by law, or where we decide a refund is appropriate (for example a duplicate charge).
- Refunds, when issued, go back to the original payment method through Stripe and can take several business days to appear on your statement.
Account deletion
If you delete your account while a paid subscription is active, the subscription is canceled immediately. Unused time is not automatically refunded. If you believe a refund is warranted, email us before or after deletion with the email on the account.
Returns (physical goods)
AI Assistant is software delivered online. There are no physical products, so we do not accept returns, exchanges, or shipments. Digital access is handled under the refund and cancellation rules above.
How to request a refund or cancel
- Email [email protected] from the address on your account. Include whether you want to cancel, request a refund, or both.
- Or use Billing → Manage Subscription to cancel future charges yourself.
- You can also message Support from the Telegram control bot.
Charge descriptor
Card statements typically show “Omsun AI Assistant”. If a charge looks unfamiliar, contact us before opening a dispute so we can help identify it.